Terms of service
CØZY — TERMS OF SERVICE
Last updated: August 12, 2026
Welcome to CØZY. These Terms of Service explain the rules for using our website and purchasing products from CØZY.
By using our website or placing an order, you agree to these Terms of Service and our other store policies.
1. ABOUT CØZY
CØZY is an online clothing brand offering snow and outdoor apparel.
Our store is powered by Shopify, which provides the technology used to operate our online store and process orders.
For questions, you can contact us at:
Email: cozyoutwear@gmail.com
2. PRODUCTS
We do our best to make sure product photos, descriptions, colours, sizes and other information are accurate.
However, colours may appear slightly different depending on your screen or device.
Product availability, descriptions, colours, sizes and prices may change without notice.
CØZY reserves the right to discontinue products or limit the quantity available for purchase.
3. ORDERS
When you place an order, you are requesting to purchase the products in your cart.
After you place your order, you will receive an order confirmation.
CØZY may cancel or refuse an order in situations such as:
- The product is unavailable.
- There is an obvious pricing or listing error.
- We suspect fraudulent or unauthorized activity.
- The order cannot be shipped to the selected location.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.
Please check your order carefully before completing your purchase.
4. PRICES AND PAYMENT
All prices are displayed on the website in the currency shown at checkout.
Prices may change at any time, but changes will not affect an order that has already been confirmed.
Applicable taxes and shipping charges will be shown at checkout.
Shipping is not free. Shipping costs are paid by the customer and are calculated at checkout.
We accept the payment methods displayed during checkout.
5. SHIPPING
CØZY currently ships to:
- 🇨🇦 Canada
Shipping costs and available shipping options are shown at checkout.
Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, customs, or other circumstances outside our control.
Once your order has been shipped, you may receive tracking information when available.
If your order is delayed, lost, or damaged during shipping, please contact us at cozyoutwear@gmail.com so we can help.
6. RETURNS AND REFUNDS
CØZY accepts eligible returns within 14 days of delivery.
To be eligible for a return:
- The item must be returned within 14 days of delivery.
- The item may be tried on.
- The item must not have been used.
- All original tags must still be attached.
- The item must be in its original condition.
- The item should be returned with its original packaging when possible.
To request a return, contact:
Please do not send an item back before contacting us and receiving return instructions.
Unless the item is defective, damaged, or the wrong item was sent, the customer is responsible for return shipping costs.
Once we receive and inspect the returned item, we will let you know whether the return has been approved.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
7. DAMAGED OR INCORRECT ORDERS
Please inspect your order when you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, contact us at cozyoutwear@gmail.com as soon as possible.
Please include your order number and photos of the issue so we can help resolve it.
8. EXCHANGES
If you need a different size or product, contact us at cozyoutwear@gmail.com.
Depending on availability, we may provide instructions for returning the original item and ordering the replacement.
9. WEBSITE USE
You agree to use the CØZY website only for lawful purposes.
You may not:
- Attempt to interfere with the operation of our website.
- Use the website to commit fraud.
- Attempt to gain unauthorized access to our systems.
- Copy or reproduce our website content without permission.
- Use our images, logos, designs or other content for commercial purposes without our permission.
10. CØZY CONTENT
The CØZY name, logo, product names, photographs, graphics, website design, text and other original content belong to CØZY or are used with permission.
You may not copy, reproduce, modify, distribute or use CØZY content commercially without our written permission.
11. THIRD-PARTY SERVICES
Our website may use services provided by third parties, including Shopify, payment processors, shipping companies and other service providers.
These services may have their own terms and privacy policies.
CØZY is not responsible for the policies or practices of third-party websites or services that we do not control.
12. PRIVACY
Your personal information is handled according to our Privacy Policy.
Because CØZY's store is powered by Shopify, Shopify may also process certain information as described in Shopify's privacy policies.
13. LIMITATION OF LIABILITY
To the extent permitted by applicable law, CØZY is not responsible for losses or damages resulting from circumstances outside our reasonable control, including shipping delays, carrier problems, website interruptions, technical problems, or events beyond our control.
Nothing in these Terms is intended to remove or limit any rights you have under applicable consumer-protection laws.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
Your continued use of the website after changes are posted means that the updated Terms apply to your use of the website.
15. CONTACT CØZY
If you have questions about these Terms, an order, a return, or a product, contact us:
CØZY
Email: cozyoutwear@gmail.com